SHIPPING INFO

Rates · How it works · Tracking · Customs · FAQ

🇪🇺 EU Customers: We do not ship directly to any EU member state. Our EU partner Mandimart.EU ships from within the EU with faster delivery and no additional duty complications.

✅ Our guarantee: If your parcel is lost in transit, we will always reship it at no extra cost to you. You order with confidence.

Tracked shipping available worldwide — the default option for all orders. Per-bottle shipping costs decrease with larger orders for most destinations, especially USA due to volumetric shipping.

Shipping Rates

🇺🇸 United States iBundle · Tracked · 2–3 weeks

Shipping is charged per parcel based on its volumetric size, not per bottle. The table below shows the flat parcel rate at each order size, and how that cost divides per bottle.

Bottles	Shipping	Per bottle	vs. 1 bottle
1 bottle	$22.75	$22.75	—
2 bottles	$24.25	$12.13	$10.62/btl less
3 bottles	$27.00	$9.00	$13.75/btl less
4–10 bottles	$37.00	$3.70–$9.25	up to $19.05/btl less
11–20 bottles	$46.25	$2.31–$4.20	up to $20.44/btl less
21–27 bottles	$54.75	$2.03–$2.61	up to $20.72/btl less

Fully tracked. All import duties and tariffs included. Max 27 bottles per shipment.

🇬🇧 United Kingdom Etrack · Tracked · 2–3 weeks

Bottles	Shipping	Per bottle	vs. 1 bottle
1 bottle	$21.75	$21.75	—
2 bottles	$23.00	$11.50	$10.25/btl less
3 bottles	$24.25	$8.08	$13.67/btl less
4–6 bottles	$25.25	$4.21–$6.31	up to $17.54/btl less
7–10 bottles	$28.00	$2.80–$4.00	up to $18.95/btl less
11–20 bottles	$30.25–$36.00	$1.80–$2.75	up to $19.95/btl less
21–27 bottles	$42.50–$45.50	$1.69–$2.02	up to $20.06/btl less

28+ bottle orders — contact us for large order rates.

🇦🇺 Australia & New Zealand Etrack · Tracked · 3–4 weeks

Bottles	Shipping	Per bottle	vs. 1 bottle
1 bottle	$29.50	$29.50	—
2 bottles	$31.25	$15.63	$13.87/btl less
3 bottles	$37.50	$12.50	$17.00/btl less
4–6 bottles	$39.50	$6.58–$9.88	up to $22.92/btl less
7–10 bottles	$48.75	$4.88–$6.96	up to $24.62/btl less
11–20 bottles	$55.50–$69.00	$2.77–$5.05	up to $26.73/btl less
21–27 bottles	$89.25–$99.00	$3.67–$4.25	up to $25.83/btl less

🇨🇦 Canada Etrack · Tracked · 3–5 weeks

Bottles	Shipping	Per bottle	vs. 1 bottle
1 bottle	$30.25	$30.25	—
2 bottles	$32.25	$16.13	$14.12/btl less
3 bottles	$37.75	$12.58	$17.67/btl less
4–6 bottles	$39.50	$6.58–$9.88	up to $23.67/btl less
7–10 bottles	$46.25	$4.63–$6.61	up to $25.63/btl less
11–20 bottles	$52.25–$62.50	$3.13–$4.75	up to $27.12/btl less
21–27 bottles	$79.25–$86.50	$3.20–$3.77	up to $27.05/btl less

🌍 Other Countries Etrack · Tracked · 2–7 weeks depending on destination

Sample rates below. Exact rates shown at checkout based on your location. If your country isn't listed, contact us.

South Korea: Max 4 bottles per order. PCCC number required — see Customs section below. | India: Elevated shipping rate due to customs documentation requirements. ⚠ Indian customs typically charges high import duties on supplements — see Customs section below before ordering.

Country / Region	1–2 btl	4–6 btl	25–27 btl	Typical transit
🇳🇴 Norway	$27.75–$29.25	$35.50	$77.00	5–6 weeks
🇸🇬 Singapore & Malaysia	$31.25–$32.75	$38.75	$85.50	2–4 weeks
🇯🇵 Japan	$31.25–$33.00	$41.25	$94.50	3–4 weeks
🇨🇳 China & Hong Kong	$25.00–$26.50	$32.75	$79.00	3–5 weeks
🇮🇩 Indonesia & Thailand	$27.00–$28.50	$40.00	$97.75	3–5 weeks
🇰🇷 South Korea (max 4 btl)	$30.25–$31.25	$39.75	—	3–4 weeks
🇮🇳 India	$83.50–$85.00	$87.25	$100.00	4–7 weeks
🌍 Algeria · Angola · Argentina · Mexico · Philippines · Taiwan · Vietnam	$64.75–$66.50	$70.25	$119.75	4–6 weeks

Transit times are based on actual delivery data from real orders. Most parcels arrive within these ranges; occasional delays at customs or in the destination's postal network can extend transit by 1–2 weeks. Festive season (December–January) adds 1–2 weeks across the board.

How It Works

Orders are dispatched in a weekly consolidated shipment every Thursday.

Service	For	Tracking	Transit
iBundle Tracked door-to-door	🇺🇸 USA only	Emailed immediately on dispatch. Allow ~10 business days before updates appear as the parcel clears US customs.	2–3 weeks occasionally longer
Etrack Tracked International tracked airmail	All other countries	~2 weeks after dispatch — number issued once injected into UK postal system. Please wait before requesting it.	2–7 weeks depending on country

🎄 Festive season: Allow up to 2 additional weeks during December/January and other major holiday periods.

Track Your Parcel

USA: your iBundle tracking link is emailed on dispatch. International: use your local postal service once your number arrives (~2 weeks after dispatch). For any country try 17Track.

🇺🇸 USA (iBundle) 🇬🇧 UK 🇦🇺 Australia 🇨🇦 Canada 🇸🇬 Singapore 🇯🇵 Japan 🇭🇰 Hong Kong 🇨🇳 China 🇰🇷 South Korea 🇮🇳 India 🇳🇴 Norway 🇹🇼 Taiwan 🇹🇭 Thailand 🇩🇿 Algeria 🌍 17Track (all countries)

Customs & Import Duties

🇺🇸 USA — All duties and tariffs included: US orders ship with all import duties and tariffs fully paid by us before dispatch. The US import tariff is built into our US product prices, and standard import duties are included in the shipping rate. This means no separate tariff line at checkout, no customs holds, and nothing to pay at delivery, customs, or your door — the total you see is genuinely the total you pay.

🌍 All other countries: Customs duties are the customer's responsibility. Most personal-use supplement orders clear below your country's de minimis threshold without charges, but this varies by country and can change.

Once your parcel arrives in your country, it is in the hands of your local customs authority and postal service. We cannot influence customs decisions, processing delays, or duty assessments — these are determined by your country's laws and at the discretion of customs officers. Any duties or fees assessed are payable by you.

You are personally responsible to verify that your country permits import of supplements. If a parcel is returned to us for any reason, we will reship or refund at your request.

🇰🇷 South Korea — PCCC Number Required

A Personal Customs Clearance Code (PCCC) is required on all packages shipped to South Korea — enter it in the company/notes field at checkout. The PCCC is a 12-digit code starting with P (e.g. P123123123123).

Korean citizens: Create yours at p.customs.go.kr
Non-Korean citizens: Use your passport number in place of a PCCC.
Maximum 4 bottles per order due to South Korean import restrictions.

🇮🇳 India — High Customs Duties

Indian customs is known for strict enforcement and significantly higher duty rates on supplements compared to most other destinations. Duties can be 30% of declared value or higher, depending on the product category and current Indian customs law.

These duties are entirely outside our control — they are set and enforced by Indian customs authorities, and any charges assessed are your responsibility to pay before the parcel can be released.

We recommend Indian customers research current duty rates and factor them into your order decision before purchasing. Smaller orders may sometimes clear with lower charges or under the personal-use threshold, but this is not guaranteed.

🇬🇧 Need faster shipping?

Mandimart.co.uk — UK-based. Approximately 14 days faster than us via airmail. DHL available for ~1 week delivery to the USA.
Mandimart.EU — EU-based. For customers in France, Germany, Spain and all other EU countries.

Frequently Asked Questions

Why does the rate jump between order groups?

Carriers charge based on the volumetric size of the parcel — a larger envelope or box sits in a higher billing bracket even if the bottles themselves are light. Within each price group, you pay the same flat rate regardless of how many bottles (e.g. any amount from 4 to 10 bottles to the USA costs $37.00 flat). The jump between groups reflects a move to a larger parcel size and its billing bracket.

Why does my USA tracking take time to update?

Your iBundle tracking link is emailed immediately on dispatch. However, allow approximately 10 business days before regular updates appear — once the parcel has cleared US customs, USPS takes over for final-mile delivery and updates become frequent.

Why does my international tracking number arrive weeks after shipping?

International orders route through the UK postal system. Your tracking number is only generated once the parcel has been injected there — approximately 2 weeks after dispatch. Please wait before contacting us. Tracking becomes active in your home country's network once it arrives there.

My parcel hasn't arrived or I can't see tracking — what should I do?

Step 1 — No tracking info yet? If your tracking number shows no movement after 3 weeks from dispatch, contact us and we will look into it for you.

Step 2 — Parcel not arrived? If your order hasn't arrived after 5 weeks, please contact us so we can investigate with the carrier.

Step 3 — Confirmed lost? If we determine a parcel is lost, we will always reship it at no extra cost to you — globally after 8 weeks, and for USA orders after 5 weeks from dispatch.

During December/January add 2 extra weeks to all the above timeframes.

Are import duties included?

USA: Yes — all duties and tariffs are included in the rates and product prices shown. Nothing extra to pay at delivery.

All other countries: Not included. Most personal-use supplement orders clear below your country's de minimis threshold without charges, but this varies by country. You are responsible for any duties incurred.

Why are US product prices slightly higher than for other countries?

US product prices include the US import tariff, which we pay on your behalf before your order is dispatched. Building it into the price means there's nothing extra to pay at delivery — no separate tariff invoice, no customs hold, no surprises.

Other countries don't have an equivalent US tariff, so their product prices are slightly lower. The trade-off works in your favour: your US delivery is fully duty-paid and arrives without any further charges.

Rates are shown in USD — do I pay in USD?

Yes — store prices and shipping rates are displayed in USD. Your card will be charged in USD, then converted by your bank at their prevailing exchange rate.

A small heads-up on pricing: our underlying prices are set in South African Rand (ZAR), our home currency. The USD prices you see are calculated from those base ZAR prices using the prevailing ZAR-to-USD exchange rate. This means USD prices may shift slightly month to month as exchange rates change — it's not a price increase, just a reflection of the currency conversion. We update our USD prices periodically to keep them in step with the underlying rate.

My country isn't listed — do you ship there?

Rates for your country may still appear at checkout even if not listed above. If you don't see your destination, contact us and we'll check if we can ship to you.

EU customers: We do not ship directly to any EU member state. Please use our EU partner Mandimart.EU instead.

Rates shown in USD · All tracked shipments fully insured · Correct as of May 2026